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Request Refund

Refund Policy

14+ days before order start date: 100% refund

7-13 days before order start date: 80% refund

2-6 days before order start date: 50% refund

1 day before order start date: 20% refund

Order start date or expired: No refund

* Actual refund amount will be calculated automatically based on your order start date

Please select refund reason (multiple choice):

Weather reasons (insufficient snow, bad weather, etc.) Health condition (injury, illness, etc.) Itinerary change (plan change, unable to go, etc.) Emergency (family emergency, work change, etc.) Equipment issues (size mismatch, quality issues, etc.) Other reasons

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⚠️ Confirm Equipment Return?

You will return the ski equipment.

Reminder: Once equipment return is confirmed, the rental period ends.

⛔ ⛔ Early returns will not be refunded, please understand.

Please confirm all equipment is ready and correct before proceeding.

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